1. About us

Great Domaines CC is an importer of fine European wines. These wines and other wine-related items (such as glassware, books and maps) are for sale, through either direct order from our cellar, or online through www.greatdomaines.co.za. As specialists in the wines of Burgundy, Great Domaines sources some of the rarest and most sought-after wines from France, Italy and Spain.

  1. Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

  1. Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of fitness for a general or specific and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages including, without limitation, data loss, lost revenues and lost profit which may result from the inability to use, the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot and do not assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

  1. Our Rights

We reserve the right to:

a)    modify or withdraw, temporarily or permanently, the Website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;

b)   change these Conditions from time to time, and your continued use of the Website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We will make all reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

  1. Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in online forms on the website is used to personally identify any users that subscribe to this service. The information is not be used for anything other than what is stated in the Terms & Conditions of use for this service. No information is sold or available to outside parties.

The Site may collect certain information about your visit, such as:

a)      the name of the Internet Service Provider;

b)      the Internet Protocol (IP) address through which you access the Internet;

c)      the date and time you access the Site;

d)      the pages accessed while at the Site; and

e)      the Internet address of the website from which you linked directly to our Site.

Use of this information is to aid in the administration of the Site, to improve the Site and to analyse trends.

This policy may change from time to time in order to address new issues and reflect changes made to our site. Such changes are posted in the Terms and Conditions, allowing visitors to always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms is deemed as your acceptance to such changes.

  1. Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected Cookies and other tracking technology are not able to collect any personal information; however, if you have previously provided personally identifiable information, cookies may be tied to such information. Third parties may only access anonymous aggregate cookie and tracking information, on an ad hoc basis.

  1. Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that:

a)        we are not responsible for the availability of such external sites or resources; and

                    i.   do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation)

  1. any advertising, products or other materials or services on or available from such websites or resources; nor
  1. for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
  1. Restriction on Alcoholic beverages

Alcohol may only be purchased by persons 18 years and older. This restriction applies to all alcohol for sale and includes any hamper or bundled product. Note that if you are under 18 years of age, you may not purchase any liquor products, including any hampers containing any alcohol. Acceptance of your order on delivery, should it contain alcohol, must be made by an adult.

  1. Purchasing Policy and Product Availability

When you click to make a purchase with us, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us is limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions.

Lead time is dependent on stock availability. Should we have the contents of your order in stock available, orders will be dispatched within 2 working days, provided payment is validated, received and/or confirmed. Orders confirmed and validated as paid in full after 11h00 or on any non-business day, undergo processing the following business day.

Should any product in your order not be in stock, please enquire as to the next available date when it will be in stock again.

Great Domaines CC shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are no longer listed for purchase. However, should Great Domaines CC be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Great Domaines CC will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy.

Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.

  1. Shipping

Important information:

All wines shipped outside Johannesburg dispatch in appropriate containers to ensure safe arrival at your door. In order to minimise our environmental impact, wines delivered in Johannesburg remain in their original packaging. We reserve the right to ship mixed cases in re-utilised wine boxes appropriate to the bottle size and shape.

Cost of delivery includes:

a)      Goods-in-transit insurance;

b)      Appropriate transport packaging;

c)      fuel levies and e-tolls;

d)      Value Added Tax

All deliveries are from cellar-to-door. Please ensure that you or someone over the age of 18 is present at the address indicated on the estimated day of delivery. Delivery is to either your home or workplace.

Overnight courier service is available on request. Please contact us for a quote.

Please note that during Christmas & Easter season time, delays can be experienced due to increased freight volumes & public holidays. Great Domaines CC will as far as is possible and reasonable try to minimise delays. However, as transport is with an outside service provider, Great Domaines CC cannot assume liability for any delays where the cause thereof is beyond our control.

To prevent unnecessary inconvenience during delivery, please indicate your postal code with delivery address.

We are unable to deliver to PO Box addresses, as signature is required.

International Shipping

Unfortunately, at this time Great Domaines CC does not offer any form of international shipping. Should you wish to arrange your own shipping, we can ship your order to your service provider, provided they are located within the Republic of South Africa. Please contact us for further information.

Undeliverable packages

Occasionally packages return to us as “undelivered.” Should this occur with your order, Great Domaines CC will make every attempt to contact you for the arrangement of re-shipment.

Processing of orders

Orders will only leave the cellar once we have confirmed your payment and received the amount in full.

  1. Refunds/returns Policy

Cancellation of your order after being either packed or dispatched, will incur a 10% handling and re-stocking fee calculated on the value of your order. Such fee is for the customer’s account. Notice of your cancellation must be in writing within 7 days from the date on your invoice. The original purchaser must sign all cancellation requests. Cancellations are accepted only once goods return to our cellar undamaged in the original packaging, within 14 calendar days and for the customer’s account.

* Note:  Great Domaines CC recommends that you use Fastway couriers or another courier that offers parcel tracking for all returns. Should you choose to use a courier that does not offer a tracking facility, and the goods are lost, then any refund or return will be null and void.

Customer satisfaction is the main priority of Great Domaines CC. Should you find any wine purchased to be defective, please contact us and we will endeavour to replace the wine, should a replacement be available. If the wine is no longer in stock, the customer’s account is credited the purchase price. Alternatively, a refund is made into the bank account used at checkout.

As we are unable to ensure temperature control once an order leaves the cellar, please ensure that you contact us within 2 days of receipt of your order. After this period, the customer tacitly confirms the goods as accepted in good order.

Incorrect orders

If you have not received the correct order without any prior notification from us, we will be happy to exchange your wine for another wine of equal or lesser value or refund the original amount charged, provided the wine is returned in its original condition. Due to our strict temperature control standards, goods must be returned within 5 calendar days.

Breakages and Shortages

Please report any breakages or shortages to Great Domaines within 2 working days from date of delivery. Any request made after this period is determined at the sole discretion of Great Domaines CC, who reserve the right to refuse any replacements once the above period has lapsed.

Vintages

Should we be unable to supply a specific vintage offered on the Site, we will exchange it for a different vintage of the same wine wherever possible. Should this not be acceptable to you, you may exchange your wine for another wine of equal or lesser value, or receive a refund of the purchase price paid. Your money will be credited to the same bank account used to purchase the wine.

Costs

Any charges incurred for orders being returned or that have been cancelled after they are dispatched is for customer’s account.

Where wines are defective, any breakages in transit and in cases where the order received is incorrect, any transport costs shall be borne by Great Domaines CC.

Please note that we are not in a position to exchange or refund any wines that are not to your personal preference or taste. You are welcome to contact us should you require advice on wine selection prior to your purchase of wine.

 

  1. Disclosure of outlet country at time of payment

 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa through First National Bank. Transaction currency is ZAR (South African Rand).

  1. Payment Options and Pricing

All transactions are in South African Rand (ZAR). We are unable to accept payment in other currencies.

Great Domaines CC aims to offer you competitive prices on current products. We calculate our prices based on the applicable exchange rate at the time of import, and product prices remain fixed regardless of any later fluctuations in exchange rates. However, Great Domaines CC reserves the right to change pricing at any time without prior notice.

Total order price includes the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Credit Card

We currently accept MasterCard, Visa, Diners Club and American Express credit cards. If you do not have a credit card please make use of one of the other payment options, or simply log off and return to the site at a later time to complete your order. Your order details are saved online under in the Your Account section available, and allow you to complete your order later. We apologise for any inconvenience that this may cause.

EFT (Electronic Fund Transfer)

EFT allows you to pay for your order through your bank’s online banking. When you are ready to proceed to checkout, select the option to pay by EFT presented under payment options.

You will then need to load Great Domaines CC as a beneficiary on your internet banking and use your unique order number as the reference for your payment. To help fast-track the processing of your order, you can send your bank’s proof of payment to payments@greatdomaines.co.za. This is optional.

Banking Details:
Bank                 First National Bank
Branch No.                  251 705
Account Name    Great Domaines CC.
Account No.       620 1726 5308
Account Type     Cheque

Direct Deposit

You may pay for your products through a direct deposit. The process is the same as an EFT payment, except that your direct deposit is made over-the-counter at a bank. Please either fax through your deposit slip to us on (011) 880-8360 or email a scanned copy to payments@greatdomaines.co.za to ensure your payment is confirmed and your order leaves our cellar as quickly as possible. 

Banking Details:

Bank                 First National Bank
Branch No                   251 705
Account Name    Great Domaines CC
Account No                  620 1726 5308
Account Type     Cheque

For more information on how to order, specific order requirements and special payment arrangements, please contact our team by fax on (011) 880-8360 or email support@greatdomaines.co.za.

  1. Security Policy

MyGate processes all card payments on behalf of Great Domaines. All card transactions are subject to SSL encryption. Thawte has independently verified Great Domaine’s identity, and our SSL certificate is accessible by clicking on the green lock in your address bar in any secure area of the site.

More about SSL and payment gateways

All credit card transactions and interaction between MyGate and Great Domaines is 128 bit Secure Socket Layers (SSL) encrypted. Thawte, a highly reputable SSL certificate issuer, provides this in the form of an SSL certificate.

Thawte has independently checked and verified, among other criteria, the company’s registration documents and the site's registered domain name. This ensures that you are transacting with Great Domaines and MyGate and that no one is impersonating either company to obtain your confidential information.

MyGate is committed to providing secure online services. All encryption complies with international standards. Protection includes unique encryption to protect the transmission of personal information when completing online transactions and MyGate’s Internet servers are protected by firewalls and intrusion detection systems.

Great Domaines CC does not have access to any credit card details, at any time.

MyGate continually reviews and enhances its security in line with technological changes. Both websites comply with international PCI DSS card security standards, which are accessible from https://www.pcisecuritystandards.org

For further information regarding the security of card transactions, please refer to MyGate’s website. http://mygate.co.za/about/mygate-certifications

  1. Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing a warning; suspending, terminating or attaching conditions to your access; and/or removing any materials from the Website).

  1. Law

Great Domaines is domiciled in Johannesburg, South Africa. The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

  1. Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective when posted to this Website. It is the User’s obligation to check these Terms and Conditions periodically for changes or updates.

Continued use of this Website following the posting of changes or updates is deem as the User’s acceptance to abide by and bound by these Terms and Conditions, including such changes or updates.

  1. Consent by user

I understand that all the designs and trademarks are the registered property of Great Domaines CC and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. If I am in violation of this agreement, I understand that I am liable for all legal costs incurred by Great Domaines CC for any civil action or any other legal action deemed necessary against me.

  1. Contact Details

Great Domaines CC

Jameson House
2 Jameson Rd
Melrose Estate
Johannesburg
Gauteng
2196

Mailing address:

PO Box 2062

Houghton

2041

Email address

General enquiries:         info@greatdomaines.co.za

Web enquiries:   webmaster@greatdomaines.co.za

 

Telephonic:

 

Office:               011 778 9300

Fax:                  011 880 8360

 

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002


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